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FAQ

Here you will find the answers to the most frequently asked questions.

What emails will I receive and when ?

You will receive all necessary documents from us by email.
The following information will be e-mailed to you:

  • Immediately after your booking: booking confirmation + invoice + payment information (if you have chosen payment by invoice).
  • 3 days before your course: Detailed information + access key to your course.
  • Immediately after your course: Confirmation of participation.

Tip:
Please check the e-mail address that you provided for typos, and regularly check your inbox and junk mail folders.

I did not receive any e-mail from you!

Our emails are occasionally blocked by firewalls and junk mail filters. Unfortunately, we have no control over this. 
If you did not receive our e-mails, please reach out to us via e-mail, phone, instant messenger, or SMS:

+49 157 58741925
office@school-of-radiology.com

We will gladly assist you and resend the information!

Tip:
Check your junk mail folder.
Add our address to your e-mail whitelist.
Check the e-mail you provided for typos.

How do I book a course?

All course bookings are done directly on our webshop.
Select your course(s) at https://school-of-radiology.com/courses/
Put the course(s) in your shopping basket.
Follow the instructions provided.

Tip:
If you have any problems, please feel free to contact us directly (see: “How can I contact you directly?”).

Do you have discounts?

Good news: You can get a wide range of discounts!
All discounts are applied automatically.

  • Bundle discount:
    You can receive a 20% bundle discount when booking a minimum of two courses at the same time.
  • Resident’s discount:
    As a resident in training, you receive a 30% discount.
  • Combination:
    All discounts can be combined.

Tip:
Many of our courses are sequential (basic + advanced courses).
You can book them together to receive your discount!
Even experts will benefit from joining our basic courses.

How can I pay?

You can pay using a credit card, Paypal, or SEPA bank transfer. The amount will be debited automatically. We also accept manual payment by invoice.

Tip:
Our bank account information is not routinely included in the invoice.
Please copy the bank account details displayed at the end of the checkout process.

When will I receive my access code?

We will e-mail your access code to you 3 days before your course.

When will I receive my participation confirmation?

We will e-mail your participation confirmation immediately after your course.
In this file you will find:

  • Your personal participation confirmation
  • The number and confirmation of the CME credits you earned
  • Confirmation of the number and types of cases you assessed during the course (this is optional; see also: “Will I receive a certificate on my case assessments?”)

Will I receive a certificate for my case assessments?

In our full-day courses, you will independently assess real-life cases. You will use our online tool and apply structured reporting for this assessment. Each case is quality-controlled, and we will discuss your assessment.

In our full-day courses we are happy to certify the number of cases that you independently reported (note: this service is optional).

In this case you will find the certificate in your participation confirmation on the last page.

Where can I find your bank details?

We display our bank account at the end of the checkout process. Note that our bank details are not included in the invoice.

Tip:
If you have any questions, please contact us directly (FAQ “How can I contact you directly?”).

How do I receive my CME credits?

We will e-mail your CME certificate directly after the course (see: “When will I receive my confirmation of participation?”). All the necessary information about the type and amount of your CME credits will be included.

Tip:
Details on the CME credits are outlined on each course site.

What technical equipment do you recommend?

Our courses are held online via Zoom.
All you need is an internet-compatible device of your choice and a stable internet connection.
The following tips can maximize your learning experience:

  • Install Zoom on your computer.
  • Log in with your personal Zoom account.
  • Familiarize yourself with basic functionalities, e.g., turning video and audio on/off and writing chat messages.
  • Please do not use Zoom via your browser.
  • Tip: Install the Zoom app on a second device (smartphone, tablet, etc.). This will make answering interactive polls more convenient. It will also serve as a backup.
  • Choose a high-quality monitor. If possible, use your diagnostic workstation.
  • A fast and stable internet connection (ideally LAN, not W-LAN), appropriate lighting, a quality microphone, and a quality webcam are important elements for success in the course.

How can I contact you directly?

Our company does not have a hotline. We answer your questions personally.
You may also talk directly to your tutors for specific questions related to the course content.
So please contact us at any time by e-mail, phone, instant messenger, SMS, etc.:

+49 157 58741925
office@school-of-radiology.com